Frequently Asked Questions
Your guide to shopping with EXCLUSIVE
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number and a link to our carrier's website to monitor your delivery in real-time.
What is your return policy?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our returns portal to initiate a request.
Do you ship internationally?
Yes, EXCLUSIVE ships to over 50 countries worldwide. Shipping costs and delivery times vary depending on your location.
How do I ensure I choose the right size?
Each product page features a detailed size guide. We recommend comparing these measurements to a similar garment you already own for the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay.
Are your products ethically sourced?
Absolutely. At EXCLUSIVE, we partner only with manufacturers who adhere to strict fair labor practices and sustainable production standards.